About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store cleanliness; marketing; profitability; and maintaining store standards. The role requires setting an example for the crew and following all company policies and procedures while ensuring team members do the same. Assistant Managers also perform general store team-member duties, such as operating equipment, stocking ingredients, preparing products, handling orders, taking inventory, completing paperwork, and cleaning equipment and the facility. The position includes on-the-job orientation and training. Delivery duties may include bringing products to customers and distributing flyers and door hangers.

Requirements

  • Ability to exercise judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, written, and telephone communication skills to take and process orders and communicate with customers and co-workers.
  • Ability to understand and provide correct written instructions.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards, for delivery duties.
  • Access to an insured vehicle that can be used for delivery, for delivery duties.
  • Ability to navigate the delivery area and adverse terrain, including stairs and multi-story buildings, while carrying products.

Responsibilities

  • Oversee all activities and operations during the shift.
  • Manage cost controls, inventory, cash, food, staffing, and paperwork.
  • Maintain customer relations and provide great customer service.
  • Work to a schedule and uphold store image, cleanliness, and standards.
  • Support marketing and store profitability.
  • Follow all policies and procedures and set an example for the crew.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products to customers and distribute flyers and door hangers when required.
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