Assistant Store Manager (Full-time) - Page, AZ

Hibbett•Page, AZ

9d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining approaches to accomplish store goals. The role requires knowledge of each product area or department and upholding the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and delivers outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in Store Manager responsibilities. The Assistant Manager supports asset control, sales and merchandising activities, restocking, ordering, scheduling, personnel recruiting, training, and evaluation. The role monitors inventory, sales statistics, expenses, inventory movement, and customer trends to support profitability and keep the Store Manager informed. It also guides employees and customers across departments, directs staff to meet department responsibilities and standards, performs administrative duties, and protects company assets and financial information by following internal controls and reporting potential fraud risks. The position supervises employees when the Store Manager is absent, including interviewing and training employees, planning and assigning work, directing work, and resolving problems in accordance with company policies and applicable laws. The Assistant Manager is expected to provide customer service consistent with the customer service manual, including helping customers as they enter and assisting multiple customers during peak periods, while promoting and selling the company’s services and merchandise.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and overall store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure each department’s responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and help customers, including assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal controls are accurate and effective and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.