Copy of Assistant Manager - Mall at Green Hills

Lush Handmade Cosmetics•Nashville, TN

About The Position

The Assistant Manager supports the Shop Manager in all business areas and takes on Manager duties as required. As second-in-command, the role helps deliver a strong customer and staff experience, operational excellence, and sales results. The Assistant Manager brings Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to interactions with customers, staff, and shop operations. The role combines customer service and sales leadership with team development, recruitment, and shop operations. It includes supporting the team on the sales floor, developing staff, maintaining company standards, overseeing inventory and merchandising practices, and helping ensure appropriate scheduling and accurate time and attendance records. The position is 40 hours weekly and requires flexible availability, including holidays, evenings, and weekends.

Requirements

1–3 years of managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide a unique, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Continuously develop product knowledge and make informed product recommendations.
Understand sales metrics, budgets, and reports, and use floor behaviors to help achieve profitable results.
Support the sales team on the floor by answering questions, removing obstacles, problem solving, and motivating staff to meet sales goals.
Develop personal skills by assessing performance, seeking feedback and resources, and pursuing opportunities to improve; support team growth through coaching and example.
Communicate needs and feedback to the team and leaders, adapting to business needs.
Engage the team to build motivation, peer and customer relationships, and connection to brand values.
Support staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Shop Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Shop Manager in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory-team training on freshness standards and rotation rules, and manage ordering to maintain appropriate product availability within the allocated budget.
Help the team maintain a clean and attractive work environment and follow merchandising and design standards.
Ensure staffing levels and skill coverage are appropriate for peak times and that breaks and meals are allocated and recorded appropriately.