Copy of Assistant Manager - Mall at Green Hills

Lush Handmade Cosmetics•Nashville, TN

17h

About The Position

The Assistant Manager supports the Shop Manager across business areas as needed and as delegated by the Retailer. As second-in-command, the Assistant Manager takes on Manager duties when required to support a strong customer and staff experience, operational excellence, and sales goals. The role brings Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to interactions with customers, staff, and shop operations. The Assistant Manager helps deliver an inclusive, distinctive customer experience; builds customer and staff understanding of Lush’s brand values and products; and uses business metrics and floor behaviors to support profitable sales. The role also supports team leadership, recruitment and development, shop standards, inventory, visual merchandising, scheduling, and staff wellbeing. The position is listed at 40 hours weekly. The pay for Green Hills is $23.20 USD.

Requirements

1–3 years of managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and deliver a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through the shop, community engagement, and traffic-driving initiatives.
Continuously build product knowledge and provide informed product recommendations.
Apply business acumen and understanding of metrics, budgets, and reports to influence sales behaviors and deliver profitable results.
Support the team on the sales floor, answer questions, remove obstacles, solve problems, and motivate staff to meet sales goals.
Develop personal skills by assessing performance, seeking feedback and resources, and pursuing opportunities to improve; support team growth through coaching and leading by example.
Communicate needs and feedback to the team and leaders, adapting to business needs.
Engage and motivate the team, strengthen peer and customer relationships, and connect staff with brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning within the market.
Work with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Help the Manager maintain shop compliance and ensure staff follow standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory-team training on freshness standards and rotation rules, and manage ordering to maintain appropriate products and quantities within the allocated budget.
Develop the team’s ownership of a clean, attractive work environment and adherence to merchandising and design standards.
Ensure appropriate staffing and skill coverage during peak periods, and ensure breaks and meals are allocated and recorded appropriately for staff wellbeing and payroll accuracy.
Take on Manager duties as required to support shop operations, customer and staff experience, and sales goals.