About The Position

The Assistant Manager is responsible for everything that happens during their shift and sets an example by following company policies and procedures and expecting the same of the crew. The role involves managing staffing, paperwork, cost and cash controls, food and inventory, schedules, store standards and cleanliness, customer service, marketing, attendance, and profitability. The position requires judgment, math, multitasking, and the ability to direct activities, work independently and with others, handle stress, meet quality standards, and make decisions. The job also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, taking and processing telephone orders, completing inventory and paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may include driving and taking products and promotional materials to customers. Work involves standing and walking for much of the shift, with some paperwork performed seated. Physical tasks include lifting, carrying, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, driving, and frequent hand use. Conditions may include changing weather, temperatures from approximately 36 degrees in the cooler to 90 degrees or higher in work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, written, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and over the phone.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Eye-hand coordination and the ability to make precise movements quickly and accurately.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards.
  • For delivery duties: access to an insured vehicle that can be used for delivery.
  • Ability to navigate delivery locations and adverse terrain, including multi-story buildings, private homes, and other delivery sites.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical activities described, including standing, walking, lifting, carrying, pushing or pulling, climbing, bending, crouching, reaching, driving, and frequent hand use.

Responsibilities

  • Take responsibility for all activities and operations during the shift.
  • Set an example for the crew and follow all company policies and procedures.
  • Manage staffing, paperwork, cost controls, cash control, food management, and inventory.
  • Work to a schedule and maintain store standards, image, and cleanliness.
  • Provide great customer service and manage customer relations.
  • Support marketing and store profitability.
  • Maintain attendance and punctuality and have transportation to and from work.
  • Operate store equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
  • When performing delivery duties, deliver products by car to customers and deliver flyers and door hangers.
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