Assistant Manager

NORCROSS GROUP•Alabaster, AL

7d•$35,500 - $43,500

About The Position

Wingstop is seeking an Assistant Manager to coordinate with the Store Manager on planning, organizing, training, and leading store operations. The role supports objectives for sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The Assistant Manager helps maintain a positive working environment and ensures store procedures, staffing, deliveries, equipment, inventory, and service standards are followed.

Responsibilities

Understand and follow company policies, procedures, standards, specifications, guidelines, and training programs.
Train employees and help achieve company objectives for service quality and the appearance of the facility.
Meet scheduling requirements and cover shifts as needed to keep operations running smoothly.
Follow up with the Store Manager about employee callouts or no-shows.
Ensure weekly truck deliveries are completed on schedule and control costs by ordering needed quantities.
Inspect equipment daily and maintain the temperature log.
Inspect received products for correct counts and condition, follow receiving procedures, and report discrepancies to the Store Manager.
Keep cleanliness, procedures, and equipment up to standard in preparation for QSC inspections.
Supervise shift leads to ensure they follow opening and closing procedures and company and labor policies.
Oversee shift leads' efforts to achieve order accuracy and exceptional guest service.
Supervise daily and weekly inventory, chicken counts, and waste with shift leads.
Ensure shift leads maintain a professional, safe, and orderly work environment.
Ensure customer complaints are handled appropriately and take over when a shift lead cannot resolve an issue.
Fill in for a position as needed while daily and weekly cleaning schedules are completed and work is delegated to the crew.