Assistant Manager

Hibbett•Chesapeake, VA

2d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, including selecting methods and approaches to achieve store goals. The role requires knowledge of the store’s product areas and departments, adherence to company policies and visual standards, and a commitment to customer service and merchandise sales. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and performs trained Store Manager responsibilities. The Assistant Manager helps oversee store assets, staffing, inventory, sales, expenses, merchandising, ordering, scheduling, and departmental responsibilities. The position also supports recruiting, training, and evaluating employees, maintains customer-service standards, and helps protect company assets and financial information.

Requirements

Experience working in a retail environment.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets and managing overall store operations.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by supporting effective internal controls and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and carry out Store Manager responsibilities when needed.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing staff, and resolving problems.