Assistant Store Manager (Full-time) - Raleigh, NC

Hibbett•Raleigh, NC

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps manage store assets, sales, restocking, merchandising, ordering, scheduling, personnel, inventory, sales statistics, and expenses. The role also guides employees and customers, maintains service standards, completes administrative duties, and protects company assets and financial information through effective internal controls.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling Hibbett I City Gear assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell Hibbett I City Gear services and merchandise.
Perform general administrative duties and train in Store Manager responsibilities.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.