Assistant Manager - Oasis at Plum Creek

ResProp Talent•Kyle, TX

About The Position

ResProp Management is a multifamily property management company that serves residents, communities, and owners. The Assistant Manager supports property operations, leasing, resident relations, accounting, collections, and owner communications at Oasis at Plum Creek. The role leads and trains leasing consultants, contributes to occupancy and retention goals, and helps ensure residents receive a positive leasing and move-in experience. The Assistant Manager also assists the Property Manager with month-end accounting and maintains the appearance of the property and office.

Requirements

At least one year of leasing experience in residential property management.
Ability to work a varied schedule, including weekends and holidays as required.
Cheerful attitude and focus on customer service.
Strong written and verbal communication skills.
Technology savvy and able to learn and work with property management applications.
Strength in sales, leasing, closing, delinquency management, and renewal management.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in English and Spanish.

Responsibilities

Lead leasing consultants by using creative sales strategies to motivate the team and achieve occupancy goals.
Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
Initiate lease violations, late-rent notices, and evictions as needed.
Assist the Property Manager with accounting month-end activities.
Support the leasing process from tour through move-in, including closing sales, completing lease documents, and inspecting apartments.
Explain property features in relation to prospective residents’ needs.
Follow up with prospective and current residents to support occupancy and retention goals.
Build relationships with residents by responding courteously and promptly to their needs and concerns.
Address resident complaints, questions, requests, and service issues in a timely manner.
Work with teammates to plan and organize resident events.
Train and develop teammates, including providing on-the-job training to leasing consultants and scheduling company training.
Inspect the property daily for cleanliness, including the office, models, compactor, vacant apartments, curb appeal, and amenity areas; touch up model and vacant units and maintain office cleanliness.
Manage in-house bad-debt collections.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing community performance updates and information, and responding to owner requests.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and processing dispositions according to established procedures and legal requirements.