Assistant Manager - Wilmington, NC @ Market St

Tidal Wave Auto Spa • Wilmington, NC

2d • Onsite

About The Position

The Assistant Manager shares and assists with responsibility for the facility and its operations. The role helps achieve established volume, revenue, and profitability goals through a disciplined, results-oriented approach. Assistant Managers lead by example on the front line and assist in leading a team of 10–15 employees while fostering teamwork and a fun workplace culture. The position combines administrative tasks with hands-on operational duties in a fast-paced, structured, outdoor environment.

The Assistant Manager helps provide an exceptional guest experience through friendly, quality service; trains and develops employees in every position; performs limited administrative work and quick equipment checks; and maintains a clean, organized facility, landscaping, and equipment rooms. The position offers professional development and potential advancement to higher-level management roles.

Requirements

• At least 2 years of leadership experience.
• Quick problem-solving and decision-making skills.
• Ability to stand, walk, and move continuously for extended periods, up to 8–10 hours per shift.
• Ability to perform frequent bending, kneeling, reaching, stooping, climbing, and crouching.
• Ability to regularly lift, carry, push, or pull up to 50 pounds, and occasionally more with assistance.
• Manual dexterity and hand-eye coordination to operate car wash equipment, hoses, and controls.
• Visual acuity to monitor vehicle condition, equipment function, and safety compliance.
• Ability and willingness to work outdoors in varying weather conditions, including heat, cold, humidity, and rain.
• Comfort working around water, cleaning chemicals, noise, and moving mechanical equipment.
• Ability to communicate clearly and respond quickly to concerns in a noisy, fast-paced, team-oriented setting.
• Ability to work outside normal business hours, including evenings and weekends, based on company needs.
• Valid driver's license and compliance with company driving standards if driving for company business.
• Completion of a drug screen and background check as required by state guidelines.

Nice To Haves

• Mechanical inclination and experience.
• Restaurant management experience; the posting notes that restaurant management skill sets are easily transferable.

Responsibilities

• Assist in leading a team of 10–15 employees and fostering teamwork.
• Help meet and exceed established volume, revenue, and profitability goals.
• Provide guests with friendly, quality service and an exceptional experience.
• Assist with training and developing employees in every position.
• Perform limited administrative work and quick equipment checks.
• Maintain the cleanliness and organization of the facility, landscaping, and equipment rooms.
• Perform hands-on operational duties and respond to safety or operational concerns.
• Occasionally drive for company business, when required.

Benefits

• Competitive hourly pay with the opportunity to earn weekly commission.
• Flexible scheduling designed to support work-life balance, with 35–45 hours per week.
• PTO under the company PTO policy.
• Eligibility for health, dental, and vision coverage, subject to a 30-day waiting period.
• Eligibility for a 401(k), subject to plan terms.
• Eligibility for life insurance, short- and long-term disability, hospital indemnity, critical illness, and accident benefits, subject to a 90-day waiting period.
• Company-paid holidays.
• Opportunities for growth and development within Tidal Wave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed