About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, food management, staffing, paperwork, customer relations, store cleanliness, marketing, and profitability. The role requires setting a positive example, following all policies and procedures, and expecting the same from the crew. Assistant Managers work to schedules and uphold store standards, provide great customer service, and maintain attendance and punctuality. Transportation to and from work is required. The role also includes general store team-member duties such as operating equipment, stocking ingredients, preparing products, taking and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Training and orientation are provided on the job. Delivery duties may include delivering products by car to customers and distributing flyers and door hangers. The work involves standing and walking for much of the shift, handling supplies and food products, and working in conditions that may include temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, moving mechanical parts, and varying weather. Physical duties may include lifting and carrying items weighing up to 50 pounds, pushing or pulling trays, climbing stairs, and repeated reaching, bending, and other hand tasks. A valid driver’s license with a safe driving record and access to an insured vehicle are required for delivery duties.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions.
  • Ability to understand and provide correct written instructions and communicate verbally with customers and coworkers.
  • Ability to accurately add, subtract, multiply, and divide, and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to navigate delivery routes and locate addresses.
  • Valid driver’s license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including standing, walking, lifting and carrying supplies, climbing, reaching, bending, and using hands continuously.

Responsibilities

  • Oversee all operations during the shift, including cost, inventory, and cash controls.
  • Manage staffing, paperwork, food, and store profitability.
  • Maintain customer relations and provide great customer service.
  • Follow all company policies and procedures and set an example for the crew.
  • Work to a schedule and maintain store image, cleanliness, and standards.
  • Support marketing activities.
  • Operate store equipment, stock ingredients, prepare products, and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers.
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