Assistant Manager

JCrew • Arlington, VA

1d

About The Position

As an Assistant Manager at J.Crew, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide timely feedback and coaching to the sales team to maximize performance, and collaborate with other leaders to adapt strategies for business success and provide operational support.

You support the Store Director and Associate Store Manager in achieving business results, own an assigned area of responsibility, and help maintain store operations, systems, and technology. You also contribute to team development, customer service, product knowledge, and community-building efforts.

Requirements

• 1–2 years of retail management experience with a similar scope.
• Passion for supporting the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while carrying out tasks.
• Show innovation, champion new ideas, and demonstrate strong problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and associate development as needed.
• Partner with store leaders to create a collaborative working environment.
• Keep the team focused on exceeding goals and providing best-in-class customer service.
• Lead fit sessions to improve associates' product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Work in a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded J.Crew, J.Crew Factory, and Madewell products
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage
• Competitive paid time off (PTO), including paid holidays (full-time)
• Dental, vision, and life insurance (full-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed