03307 Assistant Store Manager

Sally Beauty Holdings•Grove City, OH

13d•$14 - $19

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering exceptional customer experiences, overseeing store operations, and maintaining brand standards. The role helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The Assistant Manager supervises and supports associates’ daily goals and activities to maximize sales and customer loyalty across in-store and omnichannel experiences. The role upholds merchandising, marketing, back-room, and dress-code standards; addresses customer concerns; and analyzes store trends and customer demand. The role engages, trains, recruits, coaches, and develops associates; supports positive associate relations; communicates Company information; and fosters diversity, inclusion, and belonging. It also supports execution and continuous improvement of company processes, including digital fulfillment strategies. Store operational responsibilities include inventory and shipment processing, payroll-hour management and scheduling, opening and closing procedures, and timely completion of Company directives and projects. The Assistant Manager also promotes a safe store environment, enforces policies and procedures, protects company assets, follows inventory and cash-control practices, and ensures HAZMAT training and execution. The position involves periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items such as shipment or record boxes. The employee may work in other stores from time to time. The work environment includes retail stores, offices, meeting and training rooms, and residences or commercial vehicles, with normal safety precautions.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates in meeting business objectives.
Ability to communicate effectively with team members and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to provide exceptional customer experiences, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel channels.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, recruit, coach, counsel, and develop associates to achieve positive results and build a strong team.
Hold associates accountable to Company policies and expectations, address associate concerns, and communicate relevant Company information.
Maintain timely communication with AM/DM and build strong working relationships with Store Manager peers.
Foster diversity, inclusion, and belonging.
Execute, train, manage, analyze, and continuously improve company processes, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, ordering, shipment processing, payroll-hour management, and business-appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and complete Company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and enforce policies and procedures.
Protect company assets by following inventory, shrink, damage, and cash-control procedures, including banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.