About The Position

The Assistant Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost controls, inventory, cash handling, food management, scheduling, store presentation, customer service, attendance and punctuality, cleanliness, marketing, and profitability. The manager must set an example by following all policies and procedures and expecting the same from the crew. The role also includes general store-team duties such as operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also lists delivery duties: delivering products by car to customers, distributing flyers and door hangers, and navigating delivery locations and terrain. Delivery duties require a valid driver's license and access to an insured vehicle that can be used for deliveries. The work involves exposure to varying weather, food odors, cornmeal dust, temperature changes, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing and pulling trays, occasional climbing, bending, squatting, reaching, and frequent hand use. Delivery work may involve carrying orders, driving, walking, and climbing stairs.

Requirements

  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and ability to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites.
  • Ability to meet the physical demands described, including lifting deliveries weighing up to 50 pounds, frequent reaching and hand use, and walking and climbing during delivery work.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Oversee staffing, paperwork, cost controls, inventory, cash control, and food management.
  • Work to a schedule and maintain store standards, image, and cleanliness.
  • Provide great customer service and support marketing and store profitability.
  • Follow all company policies and procedures and set an example for the crew.
  • Operate store equipment, stock ingredients and supplies, and prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as listed in the job duties.
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