About The Position

The Assistant Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew and follows all company policies and procedures while expecting the same from team members. The role also includes general store team-member duties and delivery duties: operating equipment, stocking ingredients, preparing products, processing orders, taking inventory, completing paperwork, cleaning, and delivering products to customers. On-the-job orientation and training are provided.

Requirements

  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and co-workers in person and over the phone.
  • Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and hand-eye coordination to make precise, rapid movements.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for deliveries.
  • Navigational skills to read a map and locate addresses within the delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings and private homes.
  • Ability to meet the physical demands of the role, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent use of hands.
  • Ability to lift and handle delivery cases weighing up to 50 pounds.

Responsibilities

  • Oversee shift operations and set an example for the crew.
  • Follow company policies and procedures and ensure the crew does the same.
  • Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
  • Work to a schedule and maintain attendance and punctuality.
  • Maintain store image and standards, cleanliness, and customer service.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
  • Navigate delivery areas, locate customer addresses, and carry products to customer locations.
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