Assistant Manager(06036) - 1933 South Church St.

Domino's Franchise•Smithfield, VA

About The Position

The Assistant Manager is responsible for the results and day-to-day operational standards of assigned Domino’s Pizza stores. The role ensures food, labor, and service goals are met; stores are staffed and team members are trained; budgets are maintained; equipment is available, properly used, and kept in working order; and repairs and maintenance are addressed. The Assistant Manager also ensures product and operational standards, safety and security procedures, and Domino’s Pizza standards are followed across all assigned stores. The position includes reviewing profit and loss with the direct supervisor monthly, conducting monthly inventory checks at each store, and completing self OERs during the first week of each period with appropriate follow-up corrections. The Assistant Manager oversees evaluations and raises as needed, communicates with the D.O., completes assignments, and ensures reports and paperwork are submitted on time and are complete and accurate. The role also supports implementation of new products and ideas, maintains store checklists and visit books, and ensures school lunches are prepared and delivered to the required standards. The posting specifies a minimum 50-hour workweek, one day off, and one on-call day. The listed operational expectations include courteous phone and carryout service, accurate order repetition and confirmation of customer name and address, proper food preparation and handwashing procedures, safe delivery practices, and maintaining professional standards for drivers and store operations.

Requirements

The posting specifies a minimum 50-hour workweek.
The schedule includes one day off and one on-call day.
Drivers must have completed Safe Delivery CBT.
Employees must follow the listed food preparation, customer service, delivery, safety, security, and store operational procedures.

Responsibilities

Be responsible for results in assigned stores.
Ensure food, labor, and service goals are within goal.
Review P&L with the direct supervisor each month.
Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
Ensure all stores are staffed and team members are trained.
Maintain repair and maintenance in all stores.
Ensure new products and ideas are implemented seamlessly.
Ensure all stores run at a minimum four-star level.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, submit paperwork, and notify the D.O.
Follow through on assignments and ensure reports and paperwork are submitted promptly.
Ensure store-level reports and paperwork are complete and accurate.
Know and uphold product and operational standards.
Ensure safety and security procedures are followed and equipment is in working order.
Maintain store budgets.
Ensure school lunches are prepared and delivered according to required standards.
Provide accurate and detailed accountability and ensure a paper trail exists.
Ensure equipment is available and correctly utilized.
Perform inventory checks at each store each month.
Ensure systems checklists and visit books are in place and used.
Ensure customer phone and carryout interactions are polite, courteous, helpful, and informed by menu knowledge.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Ensure pizza makers count pepperoni and ham on every order, regardless of topping amount, and do not clear pizzas before they are ready to go into the oven.
Ensure pizza makers wash their hands before making products and follow proper product procedures.
Ensure every order is repeated for accuracy and the customer’s name and address are confirmed.
Ensure drivers have $1 in coin change for every delivery and say “Let me get your change” on every order.
Ensure drivers complete Safe Delivery CBT and follow delivery routing and check-in requirements.
Ensure drivers’ vehicles are neat, clean, and present a positive image.
Enforce the rules against carrying more than $20 while on the clock and possessing pocket knives or weapons while working.