Car Wash Operations Assistant Manager

Nouria Energy Services • Springfield, MA

1d • Onsite

About The Position

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of a high-volume car wash facility. The Assistant Manager works closely with the Site Manager to help maximize site performance, develop team members, and deliver an outstanding customer experience. The role may lead shifts and oversee operations when the Site Manager is absent.

The position requires availability to work up to 50 hours per week, with additional hours as business needs require. Flexible availability is needed for shifts that may include evenings, weekends, and holidays, and the employee must work at least one weekend day. Work includes outdoor conditions ranging from -10°F to 100°F, standing and walking around vehicles for extended periods, and lifting, carrying, and holding up to 50 pounds.

Requirements

• At least 18 years of age.
• Ability to work up to 50 hours per week, with additional hours as business needs require.
• Flexible availability to cover shifts, including evenings, weekends, and holidays if needed.
• Required to work at least one weekend day.
• Open availability based on the operational needs of Golden Nozzle.
• Ability to lift, carry, and hold up to 50 pounds.
• Ability to work outdoors in temperatures ranging from -10°F to 100°F.
• Ability to stand, walk, and move around vehicles for extended periods.

Nice To Haves

• Supervisory or leadership experience; car wash, automotive, retail, or service industry experience is a plus.
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset and commitment to exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards.
• Proficiency with Microsoft Office and basic operational software systems.
• High school diploma or equivalent.

Responsibilities

• Assist in supervising daily site operations, including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational.
• Support workflow and vehicle-throughput improvements to minimize wait times and enhance customer experience.
• Address customer inquiries, feedback, and concerns promptly and professionally.
• Assist with sales initiatives and membership growth strategies to drive revenue and customer retention.
• Monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed.
• Maintain the physical condition, safety, cleanliness, and overall appearance of store facilities.

Benefits

• Competitive pay and performance incentives.
• Leadership development and advancement opportunities.
• Medical coverage for eligible team members.
• Dental coverage for eligible team members.
• Vision coverage for eligible team members.
• 401(k) savings plan.
• Paid time off.
• Paid holidays.
• Company-paid life insurance.
• Disability benefits.
• Employee assistance programs.
• Tuition assistance.
• Voluntary benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED