Assistant Manager - JFK

10 Fitness•North Little Rock, AR

2h•$17 - $20

About The Position

The Assistant Manager at 10 Fitness helps deliver the member experience and supports the day-to-day operation of a clean, safe, friendly, and well-maintained club. The role works closely with the General Manager on staffing, employee communication and development, sales, expenses, inventory, and club performance. The Assistant Manager also supports members and guests, promotes memberships and related services, and helps ensure employees follow company policies and provide professional customer service.

Requirements

6–12 months of experience in sales or customer service.
Basic computer skills.
High School Diploma or GED.
Ability to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and communicate effectively.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

Bachelor’s Degree in Business Administration or Exercise Science.
Personal Training Certification.

Responsibilities

Communicate daily with the General Manager about staff, members, and sales.
Help ensure adequate club staffing, including assisting with hiring, termination, and recruiting.
Communicate with employees through regular meetings about policy changes, sales, coaching, development, and disciplinary matters under the General Manager’s direction.
Ensure signage and displays are correct and employees follow company policies and procedures.
Document and report harassment and discrimination claims, policy and safety violations, injuries, and other incidents.
With the General Manager’s approval and in their absence, approve time-off requests and timecard changes in the payroll system.
Coach and develop employees, including through mock sales tours, cleaning audits, system instruction, and customer-service coaching.
Assist with ordering club supplies, controlling expenses, managing payroll and overtime, and avoiding over-ordering.
Manage inventory, secure retail items, and retain and review packing slips.
Assist the General Manager with Group Exercise instructors, classes, and attendance at applicable locations.
Achieve club financial goals set by Corporate and lead or attend staff meetings as required.
Provide Corporate with information to help improve the business in the club or market.
Greet members and guests by name, help them pursue their fitness goals, and ensure check-in and safety procedures are followed.
Receive incoming inquiries and direct them to appropriate recipients.
Handle member service matters, including lost and found, member change forms, personal training questions, and billing or payment questions.
Provide additional customer service, write and mail daily thank-you cards to new members, and set tanning beds and massage chairs.
Promote and sell memberships, merchandise, and supplements; promote Personal Training and Group Exercise.
Ensure employees understand appropriate workplace conduct and are accountable for their behavior.
Check that equipment and facilities work properly, submit maintenance tickets for concerns, and follow up on timely repairs.
Keep work areas organized and ensure employees clean and organize assigned zones.
Perform routine safety checks during assigned shifts and follow up with maintenance or management on concerns.
Champion company values, staff and guest safety, high-quality service, clear communication, a positive work environment, employee development, accountability, and sound decision-making.