Assistant Manager

Southern Multifoods•Canton, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining excellence in quality, service, and cleanliness. The Assistant Manager helps create a positive, cooperative atmosphere among employees and customers and maintains knowledge of restaurant equipment and its operation. The position is performed under general supervision and involves continuous contact with customers and employees. It typically takes eight to eighteen months to gain the required job knowledge. Work conditions may include extreme temperatures, high noise levels, and times when working without food or drink is necessary during busy periods.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting, scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and employee interactions and drive-through work when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and aggressive manner while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work with the team to provide consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Help maintain quality, service, cleanliness, and hospitality standards.
Contribute to a positive and cooperative atmosphere among employees and customers.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge (MIC).