About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, food management, paperwork, scheduling, store cleanliness, marketing, and profitability. The role requires setting a strong example, following all company policies and procedures, and expecting the same from crew members. The Assistant Manager also performs general store team member duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided.

Requirements

  • Must have shift-running experience.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; may use a calculator.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.

Responsibilities

  • Oversee all activities during the shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for crew members and ensure compliance with company policies and procedures.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain store image and follow standards.
  • Provide great customer service and support attendance and punctuality expectations.
  • Support transportation-to/from-work requirements.
  • Maintain store cleanliness and contribute to marketing and profitability.
  • Operate store equipment, stock ingredients, prepare products, and receive and process telephone orders.
  • Take inventory, complete associated paperwork, and clean equipment and the facility approximately daily.
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