03042 Assistant Store Manager

Sally Beauty•Fort Oglethorpe, GA

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The Assistant Manager supports the direction and planning of associates’ daily work to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty. The role helps maintain merchandising, planograms, marketing, back-room, and dress-code standards; addresses customer concerns; and analyzes store trends and customer demand. It also involves recruiting, training, coaching, and developing associates; supporting positive associate relations; and fostering diversity, inclusion, and belonging. The role ensures company processes are executed, including digital fulfillment strategies such as SFS, SDD, and BOPIS. It supports inventory, payroll, scheduling, store opening and closing procedures, and timely completion of company directives and projects. The Assistant Manager also helps maintain a safe store, enforce policies, protect company assets, follow inventory and cash controls, use reporting and technology, and ensure HAZMAT training and procedures are followed.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
The position requires periods of standing and walking; recurring bending, crouching, stooping, stretching, or reaching; and recurring lifting of moderately heavy items such as shipment or record boxes.
May need to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Support and guide associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary point of contact for customer issues and concerns; analyze store trends and anticipate customer demand.
Recruit, engage, train, coach, counsel, and develop associates to achieve positive results and build strong teams.
Hold associates accountable to company policies and expectations, maintain positive associate relations, and communicate relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with the AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement.
Ensure digital strategies and fulfillment processes are used, including SFS, SDD, and BOPIS.
Support inventory management, payroll planning, scheduling, and store opening and closing procedures.
Complete company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and ensure policies and procedures are followed.
Protect company assets by ensuring inventory and cash control procedures are followed, including shrink, damages, and banking procedures.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.
Perform the Store Manager’s primary duties when the Store Manager is absent.