Assistant Manager

AEG Vision • Bellevue, WA

2d

About The Position

At AEG, the Assistant Practice Manager supports the Practice Manager in creating a supportive, accountable team environment and delivering exceptional patient care and business results. This hands-on developmental leadership role supports daily practice operations, patient flow, team coordination, and service execution while building operational knowledge and leadership capability for potential future responsibilities.

The role works on the practice floor and learns and supports multiple functions, including patient care coordination, optical sales and service, technician or clinical support, patient handoffs, and daily operational routines. Specific areas of responsibility may be assigned according to practice needs, business priorities, and individual readiness. The Assistant Practice Manager does not own the full scope of practice management and works under the direction of the Practice Manager, escalating matters outside their authority.

AEG describes its workplace as focused on leadership development and internal growth, collaboration, authenticity, continuous learning, and giving leaders autonomy with support.

Requirements

• Optical, optometric, healthcare, retail, hospitality, or comparable service or operations experience is required.
• High school diploma or equivalent.
• Demonstrated leadership capability is required; examples may include peer training, coaching others, owning a business area, supporting team development, or leading through influence without a formal management title.
• Ability and willingness to learn and work across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
• Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
• Ability to learn practice systems, technology, and workflow tools quickly.

Nice To Haves

• Experience in one or more optical or practice functions, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
• 1–2 years of leadership, lead, supervisory, or management experience.
• Related education; equivalent experience may be considered.

Responsibilities

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and immediate practice needs.
• Work on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support practice roles that may include patient care coordination, optical sales and service, technician or clinical support, patient handoffs, opening and closing routines, and other assigned responsibilities.
• Support assigned areas such as front desk flow, optical floor support, clinical or technician workflow, patient experience, team readiness, or daily operational routines.
• Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that promote trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, and escalate concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness through opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence when assigned, escalating matters outside the role’s authority.
• Perform other duties as assigned by the Practice Manager.

Benefits

• 401(k) with company match
• Medical, dental, vision, life, short-term disability (STD), and long-term disability (LTD) benefits
• Employee vision discount program
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED