SS-Assistant Manager

YEB PAYROLL•Levittown, NY

8d•Onsite

About The Position

The Assistant Manager supports the General Manager in leading a diverse team and overseeing swim school operations, enrollment growth, and profitability. The role helps expand aquatics programs, maintains a safe and clean facility, delivers a high-quality customer experience, and builds engagement with the local community. The Assistant Manager also supports operations, staffing, team development, customer retention, and local marketing. This is an on-site role with direct reports and a schedule that includes weekdays, weeknights, and weekends. It is typically about 40 hours per week, with seasonality potentially affecting hours.

Requirements

At least 2 years of supervisory or team leadership experience.
Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment, adapt, and take initiative.
Comfort working around water and interacting with children and parents.
Ability to lift 30 pounds and remain on one's feet for long periods.
CPR, First Aid, and AED certifications required within 30 days of hire; training is available.

Nice To Haves

Supervisory or team leadership experience in services, aquatics, education, or a related field.
High school diploma or equivalent; some college coursework preferred.
Lifeguard certification.
Experience in aquatics management and swim instruction.

Responsibilities

Assist with instruction, deck management, and front desk duties to support efficient operations.
Manage class scheduling and staffing levels to meet business demands and class mix.
Help ensure compliance with local, state, and federal regulations, including safety standards, health codes, and employment law.
Assist with facility opening and closing, and ensure interior, exterior, pool, and pump room procedures meet cleanliness, safety, and operational standards.
Promote a safety culture by following quality assurance and brand standards and responding appropriately to safety needs.
Assist the General Manager with reports on enrollment, revenue, customer experience, retention, and profitability.
Recruit, interview, hire, and onboard employees, and support succession planning.
Train new staff and provide ongoing education and development for team members.
Manage staff scheduling, substitutions, class changes, and customer communications about scheduling changes.
Supervise instructors and lifeguards to ensure lesson quality and compliance with safety and brand standards.
Promote an inclusive, positive workplace through team-building, recognition, and growth opportunities.
Coach and provide feedback and support to employees to encourage continuous improvement and professional growth.
Address customer inquiries, follow up promptly, and help maintain high customer satisfaction scores.
Execute customer engagement and retention strategies, including communicating with parents about children’s progress.
Respond promptly and effectively to customer requests and feedback on social platforms.
Help obtain customer feedback and reviews on Google, Yelp, and local landing pages.
Assist with local marketing initiatives to promote programs and community involvement.
Help create and manage social media platforms to engage customers and promote interest in the swim school.
Partner with the General Manager to build relationships with local businesses and organizations.