DOL SS ADV

Georgia Department of Revenue•Blue Ridge, TX

1d•$46,000•Onsite

About The Position

The Georgia Department of Labor is hiring a DOL Services Specialist Advanced for the Blue Ridge Career Center in Blue Ridge, Georgia. Under limited supervision, this position performs professional functions related to unemployment claims eligibility determinations and services under Georgia Unemployment Law. The role supports GDOL’s mission to adapt to emerging needs, collaborate effectively, and serve the public. The specialist interviews unemployment applicants, conducts fact-finding and hearings, counsels applicants about job and career opportunities, and helps resolve claims issues. The position also assists customers in person and by phone, provides one-on-one help with claims filing, processes claims from the universal queue, and submits claims-related documents to the imaging system.

Requirements

High school diploma or GED and three years of job-related experience, or one year of experience at the lower-level Employment Services Specialist 1 (SSP090) or an equivalent position.
Minimum of two years of claims processing experience.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience.

Responsibilities

Interview unemployment applicants to obtain information needed to provide services.
Provide job counseling to help applicants identify their abilities, needs, interests, and values in relation to job and career opportunities.
Conduct hearings in a professional and courteous manner.
Use appropriate interviewing techniques to obtain relevant information.
Conduct in-depth fact-finding interviews to determine unemployment insurance eligibility and resolve claims issues.
Complete fact-finding interviews within established time frames and in accordance with applicable laws and guidelines.
Identify, document, and resolve separation and availability issues.
Give claimants proper instructions about their unemployment responsibilities.
Apply state law and departmental procedures when disseminating program information.
Clearly and accurately explain laws and procedures to employers.
Answer claimants’ questions about program eligibility and explain the appeals process.
Process claims from the universal queue.
Assist customers in person and/or by phone with unemployment-related issues and questions.
Provide one-on-one assistance with the claims filing process.
Submit claims-related documents to the imaging system.