SS-Assistant Manager

SafeSplash Swim Schools•Town of Hempstead, NY

9d•$22 - $26•Onsite

About The Position

SafeSplash is seeking a passionate Assistant Manager to support leadership of a diverse team, oversee swim school operations, and drive enrollment and sales growth while maintaining profitability. The Assistant Manager supports the General Manager in expanding aquatics programs, maintaining a safe and clean environment, delivering a strong customer experience, and engaging effectively with the local community. The role supports day-to-day operations, including instruction, deck management, front desk duties, class scheduling, staffing, facility procedures, and compliance with applicable regulations and safety standards. It also contributes to performance reporting, employee recruitment and development, staff supervision, customer satisfaction and retention, local marketing, social media, and community relations. The position has direct reports and reports to the General Manager. This is a full-time, on-site position requiring at least 30 hours per week, typically around 40 hours, with hours potentially affected by seasonality. Weekdays, weeknights, and weekends are required. Pay depends on experience, location, and volume.

Requirements

At least 2 years of supervisory or team leadership experience.
Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment, adapt, and take initiative.
Comfort working around water and interacting with children and parents.
Ability to lift 30 pounds and remain on one's feet for long periods.
CPR, First Aid, and AED certifications required within 30 days of hire; training is available.

Nice To Haves

Supervisory or team leadership experience in services, aquatics, education, or a related field.
High school diploma or equivalent; some college coursework preferred.
Lifeguard certification.
Experience in aquatics management and swim instruction.

Responsibilities

Assist with instruction, deck management, and front desk duties to support efficient operations.
Manage class scheduling and staffing levels to meet business demands and class mix.
Assist in ensuring compliance with local, state, and federal regulations, including safety standards, health codes, and employment law.
Assist with facility opening and closing and ensure procedures are completed for the interior, exterior, pool, and pump room.
Promote a safety culture and execute quality assurance and brand standards.
Assist the General Manager with reports on enrollment, revenue, customer experience, retention, and profitability.
Manage recruitment, job postings, interviews, onboarding, and succession planning.
Provide initial training and ongoing education and development for team members.
Manage staff scheduling, including substitutions, class changes, and customer communications about schedule changes.
Supervise instructors and lifeguards to support high-quality lessons and compliance with safety and brand standards.
Foster an inclusive, positive workplace through team-building, recognition, and growth opportunities.
Provide employees with ongoing coaching, feedback, and support.
Address customer inquiries, follow up promptly, and maintain high customer satisfaction scores.
Execute strategies to improve customer engagement and retention, including proactive communication with parents about children's progress.
Respond promptly to customer requests and feedback on social platforms.
Assist in obtaining customer feedback and reviews on platforms such as Google, Yelp, and local landing pages.
Assist with local marketing initiatives to promote programs and increase community involvement.
Assist with creating and managing social media platforms to engage customers and generate interest.
Partner with the General Manager to strengthen relationships with local businesses and organizations.