Assistant Manager

Express • Mebane, NC

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles for work, everyday wear, and special occasions, with more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

The Assistant Manager assists the Store Manager with store operations, recruiting, management, training, and sales functions. The role helps drive productivity, ensure compliance with company policies, and deliver a strong in-store shopping experience for customers at the Mebane Outlets location. Responsibilities include supporting and developing associates, executing business and operational plans, managing merchandise flow and sales-floor coverage, and leading customer engagement and service. The position requires a high school diploma or equivalent, relevant experience, technology proficiency, strong customer service skills, and availability that includes nights, weekends, and non-business hours.

Requirements

• High school diploma or equivalent.
• The posting states 1–3 years of relevant job experience and separately specifies a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Strong communication skills.
• Applicants must be authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience is preferred.
• Proven ability to drive sales results.
• Prior sales management experience.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Help maintain a positive, high-morale work environment that promotes teamwork and a “one team” mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May participate in Sales Associate interviews and provide hiring feedback to the Store Manager.
• Support the Store Manager in analyzing the business and executing and communicating action plans to optimize results and operational execution.
• Assist in overseeing daily store operations.
• Execute action plans to optimize results.
• Ensure appropriate sales-floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and help ensure the safety of associates and customers.
• Help execute the store strategy to achieve performance goals.
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on consistently delivering a great in-store experience.
• Model proactive customer engagement and work to exceed customer expectations.
• Greet and assist customers; share information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying the source of issues and taking initiative to address them.
• Lead the customer experience, remain accountable for its results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical and pharmacy coverage for full-time associates.
• Dental insurance.
• Vision insurance.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off for full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may choose voluntary benefits and participate in the Learn & Earn incentive program.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED