Assistant Manager

Quality Brand Group•Chandler, AZ

21d•Onsite

About The Position

The Assistant Manager is a development role that prepares an experienced shift leader for the additional responsibilities of managing an entire restaurant. The Assistant Manager assists the Restaurant Manager in planning, directing, and controlling store operations, including supervising employees in inventory merchandising, losses, and work hours. As directed, the Assistant Manager assists with product ordering, supports sales plans to maximize sales potential, and learns the basics of profit-and-loss management. The role may include attending Restaurant Manager meetings with the store’s Restaurant Manager and developing recruiting, hiring, performance management, and regulatory-compliance knowledge. During assigned shifts, the Assistant Manager manages the people and processes needed to deliver a great guest experience. They oversee product preparation and service according to operational and quality standards, lead and coach Crew Members, assign positions, set expectations, motivate team members, and provide timely feedback. The position also involves ensuring that service, quality, cleanliness, safety, and security standards are followed, and helping control labor, food, and cash costs. The employer is Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The company describes a respectful, friendly environment focused on team development and guest experience.

Requirements

Fluent English speaking and reading skills.
Math and writing skills.
Ability to be physically and mentally capable of learning to operate standard restaurant equipment; minimum-age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.
Guest focus: anticipate and understand guest needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making ability, using analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decisions, and celebrating team success.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.

Responsibilities

Arrive on time and prepare for scheduled shifts.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, and recognize team achievements respectfully.
Deploy team members to meet guest needs and service standards; assign crew positions and set shift expectations.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote a sense of urgency, respond to guest needs, and resolve problems.
Reinforce systems, tools, and procedures, taking steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned responsibilities.
Learn and become capable of executing multiple tasks.
Prioritize guest satisfaction and respond to guest needs and problems with urgency.
Prepare and serve quality food and beverages according to brand and franchisee standards and systems.
Follow safety, food safety, sanitation guidelines, and applicable laws.
Maintain a clean and neat work environment, including stocking, taking out trash and cardboard, and cleaning guest areas and restrooms as directed.
Adhere to uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Assist the Restaurant Manager with planning, directing, and controlling store operations, including employee supervision related to inventory merchandising, losses, and work hours.
Assist with product ordering when directed, support sales plans, and learn the basics of P&L management.
Develop recruiting, hiring, and performance management skills and knowledge of applicable state and federal laws and regulations.