Assistant Manager - Charlotte, NC

ResProp Talent•Charlotte, NC

19h•Onsite

About The Position

ResProp Management is a growing multi-family property management company that started in 2010 and now manages over 20,000 units. They focus on servant leadership and hiring top talent. This role involves supporting the Property Manager and leading leasing consultants to achieve occupancy goals, manage resident accounts, and ensure excellent resident experiences.

Requirements

At least one year of leasing experience in residential property management
Ability to work a varied schedule including weekends and holidays as required
Cheerful attitude and focused on customer service
Strong written and verbal communication skills
Tech savvy - able to learn/work with property management applications
Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

Nice To Haves

Bachelor's degree preferred
Bilingual English and Spanish

Responsibilities

Serve as a leader for leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements.
Initiate all necessary lease violations, late rent notices, and evictions as needed.
Assist Property Manager with Accounting Month End.
Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
Understand the value of the property features as they relate to the prospective resident's needs.
Support occupancy and retention goals by following up with potential and current residents.
Build relationships with residents through courteous and timely response to needs and concerns.
Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Work with other teammates to plan and organize resident events.
Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
Responsible for in-house bad debt collections.
Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.