Service Manager - Charlotte, NC
About The Position
Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with prior people management experience. The ideal candidate will possess solid knowledge of mechanical, hydraulic, pneumatic, electric, and electronic systems and excel in managing people and priorities in a fast-paced environment. Superior organization skills, ability to supervise and motivate field technicians and juggle multiple priorities in a rapidly changing environment are required. This position includes some "Field Service" when our Techs need help as well as some customer visit. Applicants should expect 10-20% overnight travel. Destinations are mostly domestic but some international trips to work with vendors on new machinery and improvements is required.
Requirements
- Superior organizational and multitasking abilities.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making capabilities in high-pressure environments.
- Strong technical background in mechanical, hydraulic, pneumatic, electric, or electronic systems.
- Will be tasked with leading a group of Service Technicians/Engineers.
Nice To Haves
- Associate’s or Bachelor’s degree in Engineering, Technical Studies, or a related field preferred; equivalent experience will be considered.
- Prior experience managing or supervising technical teams is preferred.
- Experience with motion controls, relay logic, and Windows PCs is a plus.
Responsibilities
- Supervise, mentor, and motivate a team of field service technicians to deliver high-quality service.
- Provide guidance and training to technicians, ensuring continuous development and skill enhancement.
- Foster a positive and collaborative team environment.
- Offer technical support and problem-solving assistance to field technicians as needed.
- Maintain a working knowledge of mechanical, hydraulic, pneumatic, electrical, and electronic systems, including motion controls, relay logic, and Windows PCs.
- Collaborate with other departments to resolve technical challenges and ensure customer satisfaction.
- Oversee schedule creation and prioritization of service calls and technician assignments to meet customer needs and deadlines.
- Monitor performance metrics and ensure adherence to service standards and KPIs.
- Oversee the efficient use of resources, tools, and equipment.
- Act as a liaison between customers and technicians, addressing concerns and ensuring service excellence.
- Ensure prompt and effective resolution of customer issues.
- Build and maintain strong customer relationships through professional and responsive communication.
- Maintain accurate records of service activities, technician schedules, and customer interactions.
- Prepare reports on team performance, service trends, and operational improvements.
- Assist in budgeting and resource planning for the field service department.
- Identify opportunities to enhance service processes and implement best practices.
- Stay updated on industry trends and advancements to keep the team at the forefront of technical expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
