About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows company policies and procedures, and expects the crew to do the same. Duties also include staffing, paperwork, food management, working assigned or changing schedules, maintaining store standards and cleanliness, marketing, customer service, and supporting store profitability. The role requires opening and closing the store and working during inclement weather. Orientation and training are provided on the job. The position involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by telephone, enter orders using a computer keyboard or touch screen, handle cash, and perform physical tasks throughout the shift.

Requirements

  • Must be at least 18 years of age.
  • Must be willing and able to work during inclement weather.
  • Must be willing to open and close.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements rapidly and accurately.
  • Ability to use a computer keyboard or touch screen to enter orders.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, satisfy unhappy customers, analyze and compile data, and make judgments and decisions.
  • Ability to stand for most tasks and perform the listed physical activities, including walking or jogging short distances, lifting and carrying items weighing up to 50 pounds, pushing trays on a dolly, occasional climbing, bending, crouching, squatting, and continuous reaching and hand use.
  • Ability to use hands and forearms for tasks such as shaping dough, handling a pizza peel and cutter, assembling boxes, and grasping store items and equipment.
  • Ability to talk and listen on the telephone, use near- and mid-range vision for in-store tasks, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

  • Oversee all activities during the shift, including cost, inventory, and cash controls and customer relations.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Handle staffing and paperwork.
  • Manage food and work to assigned or changing schedules.
  • Maintain a professional image and adhere to store standards.
  • Provide customer service, including addressing unhappy customers.
  • Support store cleanliness, marketing, and profitability.
  • Open and close the store and work during inclement weather.
  • Operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Communicate with customers and coworkers in person and by telephone, and enter orders using a computer keyboard or touch screen.
  • Handle cash and make correct monetary change.
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