Assistant Store Manager (Full-time) - Stillwater, OK

Hibbett•Stillwater, OK

11d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including identifying methods and approaches to accomplish store goals. The role requires knowledge of each product area or department, adherence to the policies, procedures, and standards in the visual manual, and a commitment to outstanding customer service and merchandise sales. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in Store Manager responsibilities. The position also supports personnel recruiting, training, and evaluation; guides employees and customers; monitors inventory, sales, and expenses; and helps ensure departmental responsibilities and customer-service standards are met. The Assistant Manager protects company assets and financial information by supporting effective internal controls and reporting potential fraud risks.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards outlined in applicable manuals and company communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and directing work, and resolving problems.