Assistant Manager(08826) - 139 W. Main Street

Domino's Franchise•Williamston, NC

About The Position

The Assistant Manager is responsible for the results and day-to-day operation of assigned Domino’s Pizza stores. The role oversees food, labor, and service goals; store budgets; staffing and team-member training; maintenance and equipment; inventory; operational standards; safety and security; and completion of reports and paperwork. The Assistant Manager works with a direct supervisor on monthly P&L reviews and ensures stores meet or exceed minimum TIPS and Domino’s Pizza standards and maintain at least a four-star level. The position requires a minimum 50-hour work week, one day off, and one on-call day. It also includes ensuring customer-service and product procedures are followed, new products and ideas are implemented, school lunches are prepared and delivered to required standards, and store systems, checklists, and visit books are maintained and used.

Requirements

Minimum 50-hour work week, with one day off and one on-call day.
Knowledge of product and operational standards.
Ability to ensure all required reports and paperwork are completed accurately and on time.
Ability to oversee staffing, training, store operations, budgets, inventory, maintenance, and customer service.

Responsibilities

Be responsible for all results in assigned stores.
Ensure food, labor, and service goals are within target and review P&L with the direct supervisor each month.
Ensure stores meet or exceed minimum TIPS and Domino’s Pizza standards and run at a minimum four-star level.
Ensure stores are staffed and all team members are trained.
Maintain repair and maintenance in all stores and ensure equipment is available, correctly utilized, and in working order.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, and notify the D.O. with the required paperwork.
Follow through on assignments and submit all reports and paperwork on time.
Ensure store-level reports and paperwork are complete and accurate, with detailed accountability and a paper trail.
Maintain store budgets.
Ensure school lunches are prepared and delivered according to required standards.
Perform monthly inventory checks at each store.
Ensure systems checklists and visit books are in place and used.
Ensure product and operational standards are known and followed.
Ensure safety and security procedures are followed.
Answer phone calls and assist carryout customers politely, courteously, helpfully, and knowledgeably.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Ensure pizza makers count pepperoni and ham on every order, regardless of topping amount, and wash their hands before making products.
Ensure pizzas are not cleared before they are ready to be placed in the oven and that only proper product procedures are used.
Ensure drivers complete Safe Delivery CBT, carry $1 in coin change on every delivery, say “Let me get your change” on every order, and are not routed or checked in early from deliveries.
Ensure orders are repeated for accuracy and the customer’s name and address are confirmed.
Ensure drivers’ vehicles are neat, clean, and present a positive image.
Ensure employees do not carry more than $20 while on the clock, including personal money, and do not have pocket knives or weapons while working.
Maintain a perfect image according to standards.