Assistant Manager

J.Crew • Upper Moreland Township, PA

7d • $22 - $27 • Onsite

About The Position

As an Assistant Manager, you are a key member of the leadership team, supporting a profitable business by creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You provide in-the-moment feedback and coaching so team members can contribute at their highest potential. In partnership with the leadership team, you make adjustments to drive the business forward and step in on tasks as needed.

Requirements

• Have a high school diploma or an equivalent combination of education and experience.
• Have 2 or more years of experience in a role with similar scope; specialty retail experience is preferred.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Be available during busy periods, including nights, weekends, and holidays.
• Be adept with technology and apps and familiar with industry-related blogs and feeds.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).
• Regularly move around all store areas and be accessible to customers.

Nice To Haves

• Specialty retail experience.
• A strong fashion aesthetic and awareness of developments in the industry and community.
• A track record of setting and achieving goals.
• Ability to adapt quickly to change and rally the team behind new strategies and projects.
• Ability to make sound decisions by actively listening, understanding data, and looking beyond the obvious.

Responsibilities

• Model personalized customer connections that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist as needed to make a customer connection or sale.
• Lead fit sessions to enhance product knowledge and encourage enthusiasm for style.
• Share specific actions with associates to help improve customer interactions and outcomes.
• Keep the team on track to meet goals and exceed customer expectations.
• Manage the selling floor and ensure the right people are in the right place at the right time.
• Step in for another manager as needed.
• Plan and execute local events that connect with the community and drive traffic and sales.
• Act in a manner aligned with the company’s values.

Benefits

• Competitive base pay and bonus programs.
• Flexible days and hours.
• Merchandise discounts.
• 24/7 free confidential assistance with personal and work concerns.
• Personal and professional development.
• Volunteer program, disaster relief funds, and charitable matching donations.
• Medical, dental, vision, life, and pet insurance; legal plan; identity theft protection; and commuter benefit.
• Paid time off, holidays, parental leave, disability leave, and bereavement leave.
• 401(k) plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED