Assistant Manager

Express•Nashville, TN

2d•Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles for work, everyday wear, and special occasions through retail and outlet stores, its website, and its mobile app. The Assistant Manager assists the Store Manager with store operations, recruiting, management, training, and sales. The role helps drive productivity, ensure compliance with company policies, and deliver a positive in-store shopping experience. It includes supporting talent development, executing store strategies and action plans, overseeing daily operations and merchandise flow, and leading customer engagement and service. The position is at the Opry Mills store.

Requirements

High school diploma or equivalent.
One to three years of relevant job experience is listed under required experience and qualifications; the critical skills section also specifies a minimum of two years of relevant experience.
Proficiency using technology, including iPads and registers.
Strong customer service skills.
Availability for nights, weekends, and non-business hours.
Ability to meet physical requirements.
Proven ability to drive sales results.
Strong communication skills.
Prior sales management experience.
Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

Previous retail experience is preferred.

Responsibilities

Assist in developing, inspiring, and retaining top talent.
Maintain a positive, team-oriented work environment and encourage high store morale.
Coach, teach, and train Sales Associates to support effective job performance.
Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
May participate in Sales Associate interviews and provide feedback to the Store Manager.
Support the Store Manager's business analysis and help execute and communicate action plans to optimize results and operational execution.
Assist in overseeing all aspects of daily store operations.
Execute action plans to optimize results and ensure sales-floor coverage that meets customer expectations.
Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
Maintain adherence to Company Policies and help ensure associate and customer safety.
Manage execution of the store strategy to achieve performance goals.
Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operational opportunities.
Support a store environment focused on consistently delivering a great in-store experience.
Lead by example to create a culture of proactive customer engagement and exceed customer expectations.
Greet and assist customers, sharing information about products, promotions, and loyalty programs.
Resolve customer complaints by identifying the source of issues and taking initiative to address them.
Lead the customer experience, remain accountable for its results, and create action plans to improve performance.
Create a positive in-store experience through visual standards.
Perform other essential functions as directed by the supervisor.

Benefits

Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
401(k) and Roth 401(k) plans with Company match.
Merchandise discount.
Paid Time Off.
Parental leave for new moms and dads.
Part-time associates may be eligible for paid sick leave and public health emergency leave.
Part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
Part-time associates may choose voluntary benefits through YouDecide.
Part-time associates may participate in the Learn & Earn incentive program.
Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.