About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; staffing and paperwork; food management; scheduling; store cleanliness and image; customer service; marketing; and profitability. They must set an example, follow all policies and procedures, and expect the same from the crew. The role also includes general store team-member duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The description also includes delivery duties: delivering products by car to customers’ doors and distributing flyers and door hangers. Delivery requires a valid driver’s license and a safe driving record that meets company standards, as well as access to an insured vehicle that can be used for deliveries. The role involves navigating to addresses and carrying products to customer locations, potentially including multi-story buildings and five or more flights of stairs. The work involves exposure to varying weather, food odors, cornmeal dust, cramped spaces, sudden temperature changes, hot surfaces and tools, sharp edges, and moving mechanical parts. Store temperatures may range from 36 degrees in the cooler to 90 degrees or higher in some work areas. Physical activities include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, squatting, and continuous reaching and hand use. The position requires communication, basic arithmetic, order-entry skills, coordination, judgment, and the ability to work alone and with others under stress while meeting quality standards.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers and process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver’s license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
  • Ability to meet the described physical demands, including lifting deliveries weighing up to 50 pounds, carrying products, and navigating stairs.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Control costs, inventory, and cash.
  • Staff the store and complete paperwork.
  • Manage food and work to a schedule.
  • Maintain store cleanliness, a professional image, and adherence to standards.
  • Provide great customer service and support marketing and profitability.
  • Follow all company policies and procedures and set an example for the crew.
  • Operate equipment; stock ingredients and supplies; and prepare products.
  • Receive and process telephone and in-person orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Deliver products by car to customers’ doors and deliver flyers and door hangers.
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