Garfield Heights- Retail Thrift Store Assistant Manager

Goodwill Industries of Gr. Cleveland & East Central Ohio•Garfield Heights, OH

7d•Onsite

About The Position

The Assistant Manager helps the Store Manager run day-to-day operations at a Goodwill retail thrift store in Garfield Heights, Ohio, and runs the store in the Store Manager’s absence. The role also helps build the store’s reputation as a community partner. Goodwill describes its mission as serving the community through high-quality goods, a supportive environment, an inclusive and equitable workplace, stewardship of donations and the environment, celebrating success, and adapting to change.

Requirements

Two or more years of management experience, or at least six months as a Goodwill team leader.
Retail sales experience or demonstrated potential for management.
Strong interpersonal, communication, organization, and time management skills.
Good judgment and problem-solving skills.
Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
Ability to identify different shades and tones of color.
Experience with computers.
First aid and CPR certification required; certification can be obtained after hire.
High school diploma or GED.
Valid driver’s license and auto insurance.
Ability to work nights, weekends, and some holidays.
Background check required.

Responsibilities

Run daily store operations and schedule staff.
Supervise the collection, processing, and pricing of donated goods.
Run the store in the Store Manager’s absence.
Work with the Store Manager to recruit, coach, and evaluate team members, and keep HR paperwork on time.
Approve time worked and manage employee attendance in agency software.
Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges.
Supervise backroom warehouse management and planning.
Lead the team in following safety, retail, and security policies and CARF standards.
Handle day-to-day employee relations and partner with HR when needed.
Review retail reports to evaluate performance and drive growth.
Lead production goals and the team in the “You Changed a Life” campaign.
Build a positive, team-focused work culture.

Benefits

Bonus incentive plan
Daily Pay
Generous paid time off
Retirement planning with company match
Employee Assistance Program
Employee discount
Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
Short-term and long-term disability insurance at no cost for full-time employees
Life insurance at no cost for full-time employees
Paid holidays for full-time employees