About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The role requires setting a positive example, following all company policies and procedures, and expecting the same from the crew. Assistant managers also perform general store-team duties, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The job involves communicating with customers and coworkers, entering and processing orders, handling money, and using store equipment. Depending on duties and deliveries, team members may work in changing temperatures and weather, handle hot or sharp equipment and supplies, navigate stairs and other delivery locations, and perform standing, walking, lifting, carrying, pushing, bending, reaching, and other manual tasks. Delivery duties include transporting products and promotional materials by car and on foot.

Requirements

  • Judgment, math skills, and the ability to multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to work independently and with others, direct activities, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical requirements described, including standing, walking, lifting and carrying supplies up to 50 pounds, and navigating stairs or ladders when needed.

Responsibilities

  • Oversee all activities during the shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and ensure compliance with company policies and procedures.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image, standards, cleanliness, customer service, attendance, and punctuality.
  • Contribute to marketing and store profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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