Assistant Manager

Express•Canutillo, TX

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Assistant Manager assists the Store Manager with store operations, recruiting, management, training, and sales functions. The role drives productivity, supports compliance with company policies, and helps create a strong in-store shopping experience for customers. The Assistant Manager supports talent development and retention, store performance and operational execution, merchandise flow, sales floor coverage, and customer experience. The role also helps maintain a positive team environment, executes store strategies and company initiatives, and addresses customer issues. Other essential functions may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
One to three years of relevant job experience is listed under required experience and qualifications.
Minimum of two years of relevant experience is also listed under critical skills and attributes.
Proficiency using technology, including iPads and registers.
Strong customer service skills.
Availability that meets defined criteria, including nights, weekends, and non-business hours.
Ability to meet the position's physical requirements.
Proven ability to drive sales results.
Strong communication skills.
Prior sales management experience.

Nice To Haves

Previous retail experience preferred.

Responsibilities

Assist in developing, inspiring, and retaining top talent.
Maintain a positive work environment that promotes high morale, teamwork, and a one-team mentality.
Coach, teach, and train Sales Associates for effective job performance.
Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
Participate in Sales Associate interviews and provide feedback to the Store Manager as needed.
Support the Store Manager's business analysis and help execute and communicate action plans to optimize results and operational execution.
Assist in overseeing all aspects of daily store operations.
Execute action plans to optimize results.
Ensure sales floor coverage meets customer expectations.
Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
Maintain adherence to company policies and help ensure the safety of associates and customers.
Manage execution of the store strategy to achieve performance goals.
Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
Support a store environment focused on delivering a great in-store experience.
Lead by example in creating a culture of proactive customer engagement.
Greet and assist customers, and share information about products, promotions, and loyalty programs.
Resolve customer complaints by identifying their sources and taking initiative to address them.
Lead the customer experience, remain accountable for its results, and create action plans to improve performance.
Create a positive in-store experience through visual standards.
Perform other essential functions as directed by the supervisor.

Benefits

Medical coverage
Pharmacy coverage
Dental coverage
Vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid time off
Parental leave for new mothers and fathers
Part-time associates may be eligible for paid sick leave and public health emergency leave.
Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
Part-time associates may access individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.