About The Position

As a Domino’s Assistant Manager, you are responsible for everything that happens during your shift and help ensure the store and its staff succeed. You support and motivate the team, set an example by following company policies and procedures, and contribute to customer service, cost control, inventory, cash handling, food management, staffing, cleanliness, marketing, and profitability. The role is presented as a career opportunity with potential progression from assistant manager to general manager and franchise owner. The job involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. It requires communicating with customers and coworkers in person and over the phone, following written instructions, processing transactions, and entering orders by computer keyboard or touch screen. Work takes place in a pizza store and may involve outside tasks in varying weather, temperature changes, food odors, cornmeal dust, cramped spaces such as a walk-in cooler, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional stair or ladder use, bending, crouching, and continuous reaching and hand use.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Transportation to and from work.
  • Ability to perform the stated physical duties, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.
  • Ability to handle deliveries that may include cases weighing up to 50 pounds and to carry other stated supplies, including pizza sauce weighing 30 pounds.

Responsibilities

  • Take responsibility for all activities during the assigned shift.
  • Follow all policies and procedures and expect the same from crew members.
  • Support, train, and motivate the team.
  • Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
  • Maintain customer relations and provide great customer service.
  • Work to a schedule and maintain attendance and punctuality.
  • Maintain store cleanliness and the store’s image and standards.
  • Contribute to marketing and store profitability.
  • Operate store equipment.
  • Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Communicate with customers and coworkers in person and by telephone.
  • Make accurate monetary change and enter orders using a computer keyboard or touch screen.
  • Perform physical tasks including unloading and handling deliveries, carrying supplies, moving trays, and stocking shelves.
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