Assistant Manager, Discoveries Group Travel Team

AAA Central Penn • Harrisburg, PA

1d • Hybrid

About The Position

The Assistant Manager, Groups and Operations helps guide AAA Central Penn’s Discoveries Group Travel team and supports its day-to-day operations. The role leads and develops Group Travel Specialists and Administrative Assistants while helping deliver exceptional experiences for members and clients.

The Assistant Manager partners with the Discoveries, Group Travel and Travel Store Manager to support team performance, service quality, profitability, sales goals, staffing, procedures, communication, and department goals. The position also supports sales growth and new group business, handles operational details, and serves as a resource for onboarding, problem-solving, and escalated customer-service situations.

The role combines office and remote work with occasional domestic and international travel. Work outside core business hours, including early mornings, nights, and weekends, may be required. The position includes day-to-day movement and activity associated with supporting events, presentations, and travel experiences. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• Experience leading people, managing operations, and delivering exceptional customer service.
• Strong communication skills and the ability to coach others, solve problems, and build trust across the team.
• Ability to manage multiple priorities, interpret data and reports, and make thoughtful decisions in a fast-paced environment.
• Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
• Valid active passport and ability to travel domestically and internationally when needed.

Nice To Haves

• Background in travel, tourism, group travel, or a related field.
• Knowledge of travel operations, suppliers, destinations, and customer booking processes.

Responsibilities

• Lead daily operations for the Discoveries Group Travel team.
• Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
• Serve as the first point of support for escalated customer-service situations and help remove roadblocks for the team.
• Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
• Support sales growth, promotional events, travel presentations, and development of new group business.
• Oversee records, budgets, reporting, reservations, contracts, and other operational details.
• Stay current on destinations, suppliers, travel requirements, and industry updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed