Assistant Manager, Discoveries Group Travel Team
About The Position
The Assistant Manager leads day-to-day operations for the Discoveries Group Travel team, helping deliver exceptional group travel experiences while maintaining organized, efficient, customer-focused operations. The role coaches and develops Group Travel Specialists and Administrative Assistants, supports escalated customer service situations, and partners with leadership on staffing, procedures, communication, performance, service quality, profitability, sales goals, and department objectives. The position also supports sales growth, promotional events, travel presentations, and new group business. It oversees operational details including records, budgets, reporting, reservations, and contracts, and keeps current on destinations, suppliers, travel requirements, and industry updates. The work includes a mix of office and remote work, occasional domestic and international travel, and activity associated with supporting events, presentations, and travel experiences. Work outside core business hours, including early mornings, nights, and weekends, may be required.
Requirements
- Experience leading people, managing operations, and delivering exceptional customer service.
- Strong communication skills and the ability to coach others, solve problems, and build trust across the team.
- Ability to manage multiple priorities, interpret data and reports, and make thoughtful decisions in a fast-paced environment.
- Proficiency with Excel, PowerPoint, Word, Outlook, Teams, and related business systems.
- Valid active passport and ability to travel domestically and internationally when needed.
Nice To Haves
- Background in travel, tourism, group travel, or a related field is strongly preferred.
- Knowledge of travel operations, suppliers, destinations, and customer booking processes.
Responsibilities
- Lead daily operations for the Discoveries Group Travel team.
- Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
- Serve as the first point of support for escalated customer service situations and help remove roadblocks for the team.
- Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
- Support sales growth, promotional events, travel presentations, and development of new group business.
- Oversee records, budgets, reporting, reservations, contracts, and other operational details.
- Stay current on destinations, suppliers, travel requirements, and industry updates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
