Assistant Manager, Discoveries Group Travel Team
About The Position
The Assistant Manager supports and guides the Discoveries Group Travel team by leading day-to-day operations, coaching Group Travel Specialists and Administrative Assistants, and helping deliver exceptional experiences for members and clients. The role partners with leadership to advance team performance, service quality, profitability, and sales goals, and provides support with onboarding, problem-solving, and team communication. The position combines office and remote work with occasional travel. It includes the day-to-day movement and activity associated with supporting events, presentations, and travel experiences. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Compensation is competitive and commensurate with experience.
Requirements
- Experience leading people, managing operations, and delivering exceptional customer service.
- Strong communication skills and the ability to coach others, solve problems, and build trust across the team.
- Ability to manage multiple priorities, interpret data and reports, and make thoughtful decisions in a fast-paced environment.
- Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
- Valid active passport and ability to travel domestically and internationally when needed.
Nice To Haves
- Background in travel, tourism, group travel, or a related field is strongly preferred.
- Knowledge of travel operations, suppliers, destinations, and customer booking processes.
Responsibilities
- Lead daily operations for the Discoveries Group Travel team.
- Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
- Serve as the first point of support for escalated customer service situations and help remove roadblocks for the team.
- Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
- Support sales growth, promotional events, travel presentations, and development of new group business.
- Oversee records, budgets, reporting, reservations, contracts, and other operational details.
- Stay current on destinations, suppliers, travel requirements, and industry updates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
