00559 Assistant Store Manager

CosmoProf•Tempe, AZ

22d

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The Assistant Manager helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. As part of their development, Assistant Managers support the Store Manager across the role’s responsibilities and take on all primary duties when the Store Manager is not present. The role supervises daily selling activities and brand execution, develops and holds associates accountable, and ensures company processes and digital fulfillment strategies are carried out. It also includes managing store safety and loss prevention, protecting company assets, and ensuring compliance with policies and procedures. The position may require working in other stores from time to time and includes recurring standing, walking, bending, crouching, reaching, and lifting moderately heavy items.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates in meeting business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability that meets the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver customer experiences that maximize sales, KPIs, and customer loyalty.
Support in-store selling and Omni-channel activities; ensure brand standards for merchandising, planograms, marketing, back rooms, and dress code are met.
Serve as a main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Train, develop, recruit, coach, and counsel associates; identify individual strengths and development opportunities.
Hold the team accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Manage inventory-related processes, payroll hours, and scheduling according to business needs; ensure opening and closing procedures are completed correctly.
Complete company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and enforce applicable policies and procedures.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology; ensure HAZMAT training and execution compliance.