03853 Assistant Store Manager

Sally Beauty•Albany, OR

About The Position

The Assistant Manager supports the Store Manager in leading store associates and delivering an optimal customer experience while overseeing store operations and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. As part of their development, Assistant Managers support the Store Manager across the responsibilities described in the posting and assume all primary duties when the Store Manager is absent.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Ability to perform the physical activities described, including prolonged standing and walking, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and key performance indicators, and build customer loyalty.
Support in-store selling and omnichannel initiatives; maintain brand standards for merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; identify their strengths and development opportunities.
Hold the team accountable to company policies and expectations, resolve associate concerns, and share relevant company information.
Build effective working relationships with Store Manager peers and maintain consistent, timely communication with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital and omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, payroll-hour management, scheduling, store opening and closing procedures, and timely completion of company directives, assignments, and projects.
Maintain a safe store environment and enforce policies and procedures.
Protect company assets by following inventory and cash-control procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform all primary duties when the Store Manager is not present.
Work in other stores from time to time as required.