03853 Assistant Store Manager

CosmoProf•Albany, OR

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering positive customer experiences, overseeing store operations, and maintaining brand standards. The role helps develop and execute strategies and plans to meet key performance indicators and financial targets through business analysis, action planning, communication, and accountability. As part of their development, Assistant Managers support the Store Manager across the responsibilities described below and take responsibility for all primary duties when the Store Manager is absent. The role includes supporting sales and customer loyalty through the in-store and omnichannel selling models; maintaining merchandising, marketing, back-room, and dress-code standards; resolving customer concerns; and anticipating customer demand. It also includes recruiting, training, coaching, and developing associates, maintaining positive associate relations, and fostering diversity, inclusion, and belonging. The Assistant Manager helps ensure company processes and digital fulfillment strategies are executed, oversees inventory and payroll practices, schedules to business needs, and ensures opening and closing procedures and company directives are completed. The role also supports workplace safety, loss prevention, cash and inventory controls, and HAZMAT compliance. The position may require working in other stores from time to time.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet business needs.
The position requires standing and walking for extended periods; recurring bending, crouching, stooping, stretching, or reaching; and recurring lifting of moderately heavy items such as shipment or record boxes.
May need to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Support in-store and omnichannel selling, maintain brand standards, analyze store trends, anticipate customer demand, and resolve customer issues.
Recruit, train, develop, coach, and counsel associates; hold the team accountable to company policies and expectations.
Maintain positive associate relations, communicate relevant company information, build relationships with Store Manager peers, and communicate with the AM/DM.
Foster diversity, inclusion, and belonging.
Execute company processes and digital strategies, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, payroll-hour management, and scheduling according to business needs.
Ensure store opening and closing procedures are performed correctly and complete company directives, assignments, and projects accurately and on time.
Help maintain a safe store environment and enforce policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed, including those related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform all primary duties when the Store Manager is not present.