Assistant Manager

Dunkin (Quality Brand Group)•Southlake, TX

12d

About The Position

The Assistant Manager is a development role intended to prepare an experienced shift leader for the broader responsibilities of managing an entire restaurant. The position assists the Restaurant Manager with planning, directing, and controlling store operations, including supervising employees in inventory merchandising, losses, and work hours. As directed, the Assistant Manager helps with product ordering and sales plans, learns the basics of profit-and-loss management, and may attend Restaurant Manager meetings. The role also offers opportunities to develop recruiting, hiring, and performance management skills and learn requirements for compliance with state and federal laws and regulations. During assigned shifts, the Assistant Manager manages the people and processes needed to provide a friendly guest experience. They oversee product preparation and service to operational and quality standards, and provide leadership, direction, and coaching to Crew Members. This includes assigning positions, setting expectations, motivating employees, and giving timely feedback.

Requirements

Fluent English speaking and reading ability.
Math and writing skills.
Guest focus, including anticipating and understanding guest needs and exceeding expectations.
Passion for results and ability to set targets and deliver on commitments.
Problem-solving and decision-making ability, using analysis, experience, and judgment.
Ability to build effective teams and place people appropriately so they can make decisions and succeed as a team.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store's communication guidelines.
Communicate shift responsibilities, provide feedback, and recognize employee achievements.
Deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote urgency in meeting guest needs and resolving problems; reinforce systems and procedures and correct deficiencies.
Monitor quality, service, cleanliness, and execution of restaurant standards and marketing initiatives during shifts.
Follow systems and processes to control labor costs, food costs, and cash.
Ensure Crew Members follow cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond constructively to coaching and feedback; and take accountability for assigned shift responsibilities.
Learn and execute multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
Follow brand and franchise standards and systems to deliver quality food and beverages.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow the required uniform standards.