Assistant Manager- Hospitality (Non-Exempt)

Onvo•Wilkes-Barre, PA

About The Position

The Assistant Manager’s primary responsibilities are routine operational tasks and supervising employees in their operational assignments. The role supports hotel operations, including Housekeeping, Engineering/Maintenance, and Front Office, and helps ensure guest satisfaction and efficient operations when the General Manager or Manager on Duty is absent. The Assistant Manager also supports the General Manager in pursuing hotel profitability through revenue generation, cost control, guest satisfaction, and associate development. The position requires a courteous, service-oriented approach with guests and employees, regular attendance according to hotel scheduling needs, and compliance with appearance and dress-code standards. The Assistant Manager participates in scheduled Manager on Duty coverage, required meetings, corporate training, and other duties assigned as business needs or career-development training require. Onvo is an equal opportunity employer and states that employment decisions are made without unlawful discrimination.

Requirements

Strong customer service skills.
Ability to work holidays, weekends, and evenings.
Ability to take initiative and solve problems.
Prior hotel experience in a guest-facing role.
Ability to stand for long periods of time.

Nice To Haves

Previous management experience preferred.

Responsibilities

Supervise and support the Engineering and Housekeeping departments to help ensure efficient hotel operations.
Help create an environment where employees are empowered to make decisions that support guest satisfaction, and follow up with the General Manager on successes and opportunities.
Assist the General Manager in preparing financial reports required by the Corporate Office and meet corporate and General Manager deadlines.
Participate in scheduled Manager on Duty coverage.
Ensure service-standard training takes place in each department using the steps to effective training.
Assist the General Manager with recruiting, hiring, and training for departments based on occupancy.
Support a positive, team-oriented environment focused on guests through employee development and motivation.
Help maintain compliance with Preventative Maintenance and Deep Cleaning Programs by conducting daily and/or weekly room inspections with the Housekeeping Manager and Property Engineer.
Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, management, and colleagues.
Become familiar with standard operating procedures in all Operations departments.
Maintain professional working relationships and open communication with employees and other departments.
Complete required corporate training modules and become certified to train others as required.
Be present in public areas during peak times to greet guests and assist as needed.
Attend scheduled on-property meetings when scheduled.
Maintain regular attendance and meet personal appearance, grooming, dress-code, and nametag standards.
Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.