Assistant Manager- Hospitality (Non-Exempt)

Onvo•Wilkes-Barre, PA

About The Position

The Assistant Manager supports hotel operations and supervises others in their operational assignments. The role helps ensure guest satisfaction and efficient hotel operations by supervising back-of-house departments when the General Manager or Manager on Duty is absent. The position supports Housekeeping, Engineering/Maintenance, and Front Office, and assists the General Manager in pursuing hotel profitability through revenue generation, cost control, guest satisfaction, and associate development. The role requires attentive, courteous, and service-oriented interactions with guests and employees; compliance with attendance and appearance standards; and support for departmental operations, employee training, recruiting, hiring, and development. The Assistant Manager also assists with financial reports, operational inspections, corporate training, and scheduled Manager on Duty coverage. Duties may change based on business needs or training for career advancement.

Requirements

Strong customer service skills.
Ability to work holidays, weekends, and evenings.
Ability to take initiative and solve problems.
Prior hotel experience in a guest-facing role.
Ability to stand for long periods of time.

Nice To Haves

Previous management experience preferred.

Responsibilities

Supervise and support the Engineering and Housekeeping departments to help ensure efficient hotel operations.
Participate in scheduled Manager on Duty coverage and support operations in the absence of the General Manager or Manager on Duty.
Assist the General Manager in creating financial reports required by the Corporate Office and meeting applicable deadlines.
Support an environment where employees are empowered to resolve guest concerns, and follow up with the General Manager on successes and opportunities.
Ensure service-standards training is taking place in each department using effective training practices.
Assist with recruiting, hiring, and training employees for departments based on occupancy.
Promote a positive, guest-focused team environment through employee development and motivation.
Support compliance with preventative maintenance and deep-cleaning programs by conducting daily and/or weekly room inspections with the Housekeeping Manager and Property Engineer.
Maintain courteous, attentive, and efficient employee interactions with guests, management, and coworkers.
Learn and follow standard operating procedures across Operations departments.
Maintain professional working relationships and open communication with employees and other departments.
Complete required corporate training modules and obtain certification to train others as required.
Be present in public areas during peak times to greet guests and assist as needed.
Attend scheduled meetings held on the property when scheduled.
Maintain regular attendance and comply with personal appearance, grooming, dress-code, and nametag standards.