Assistant Manager (Non Exempt)

Stores•Newport Beach, CA

About The Position

The Assistant Manager supports the business unit in achieving sales goals with limited supervision. The role helps customers fulfill their boating needs and leave with the right products by delivering excellent customer service and supporting sales performance. The Assistant Manager coaches and mentors the team, leads by example, and may oversee Rig Shop operations when applicable. The position also serves as Manager on Duty during assigned shifts and performs additional duties as needed. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

At least 18 years old.
Two years of supervisory experience or equivalent training and experience.
Excellent verbal and written communication skills.
Strong interpersonal, sales, and customer service abilities.
Effective time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize and delegate tasks effectively.
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Proficiency in Microsoft Office Suite or similar software.
Flexible schedule, including nights, weekends, and holidays.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to operate equipment, including forklifts, occasionally.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.

Nice To Haves

High school diploma or equivalent preferred.
Industry and product knowledge preferred.

Responsibilities

Coach and mentor the team to support effective store operations.
Lead by example and engage with customers to meet their boating needs.
Prioritize and plan work to drive results and meet business goals.
Train Crew Members on transaction handling, product knowledge, sales techniques, and selling skills.
Develop and maintain a sales plan to achieve annual goals and help Crew Members execute it.
Drive sales and performance metrics.
Organize and execute in-store events.
Ensure promotional displays and signing standards meet expectations.
Provide product knowledge and suggestive selling to customers.
Develop strategies to increase customer count and loyalty and improve the customer experience.
Maintain operational policies and ensure timely payroll processing.
Ensure asset protection standards are met and maintain a safe store environment.
Uphold legal requirements and represent the brand appropriately.
Stay current with training programs.
Complete all Omni orders by the end of the day.
Oversee Rig Shop operations, if applicable.
Act as Manager on Duty during assigned shifts and perform additional duties as needed.