Assistant Manager

Express • Lexington, KY

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand offering modern, confident, and effortless styles for work, everyday wear, and special occasions through more than 400 retail and outlet stores in the United States and Puerto Rico, its online store, and its mobile app.

The Assistant Manager at the Fayette Mall store assists the Store Manager with store operations, recruiting, management, training, and sales. The role helps drive productivity, ensure compliance with company policies, and provide customers with a great in-store shopping experience. The Assistant Manager helps develop and retain talent, execute plans to achieve business goals, oversee daily operations and merchandise flow, maintain store standards, and lead customer engagement and service.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant job experience; the posting also specifies a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Proven ability to drive sales results.
• Strong communication skills.
• Prior sales management experience.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive, team-oriented work environment and strong store morale.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their development.
• May participate in Sales Associate interviews and provide hiring feedback to the Store Manager.
• Support the Store Manager's business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results and ensure sales floor coverage meets customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Adhere to company policies and help ensure associate and customer safety.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on consistently delivering a great in-store experience.
• Lead by example in proactively engaging customers and exceeding their expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying their source and taking initiative to address them.
• Act as the customer experience leader, be accountable for customer experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED